FAQ: Ordering and Payments

How do I place an order?

Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update Quantity" button at the bottom of the shopping cart page. Assuming that we will confirm if the item is still available. If it is not, and another similar item can be made, the time estimate is below in the Description of the items. Please review before you place your order. We will confirm availability and timeframe before payment processing.

Can I cancel or modify my order?

Your order request is promptly sent to our maestros in the region(s) from which you have ordered. Therefore, it is generally not possible to cancel or modify an order once it has been confirmed and paid. However, if your order has not yet been made by the artist and you need to cancel or modify it, please click here to submit a cancellation request and we will determine if it will be possible to halt the fulfillment of the order. Please note that no order may be canceled or modified once it has been staarted by the artist or shipped. 

 

The price of the item has an error, and my order has been cancelled, why? 

Feria Maestros reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

1. Product pricing error: Because our store offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
2. Billing information provided for the credit card does not match the information on file with the card issuing bank.
3. Credit card declined by the financial institution.

PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of Feria de Maestros has confirmed that none of the aforementioned conditions apply to that order.

 

Do the prices of the items change ?

Price fluctuation occurs primarily because the products are available direct from the artists and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that artists have control over their pricing and can change their prices based on the supply and demand of their products.

What forms of payment do you accept? 

Feria Maestros accepts payment by PayPal (Visa, MasterCard, American Express or Discover) orders placed using these payment methods must be placed online through our secure server.

 

When will my card be charged? 

Once we confirmed the availability of the item, If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped.

 

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